September 16, 2016
A message from Karen
I created Resident TECH in 2003 with one mission – to provide superior personalized customer service in online marketing. As the company has grown over the past 13 years, I am proud to say the Resident TECH team has exceeded that goal.
Technology is ever evolving, and good businesses must adapt to change. For this reason, I have decided that now is the right time to sell Resident TECH to DigiSage Inc., a company that has been integral to the success of Resident TECH over the last decade. The leaders of DigiSage are already working as programmers on many of your accounts and I am confident they will not only provide the same quality of customer service Resident TECH has, but keep your company evolving with changes in technology.
I have been honored to serve you over the years. I will be transitioning into a new chapter of life and focusing on a family business based in Phoenix, Arizona. Ensuring that you are left in good hands has been a huge priority for me during this decision-making process; and I know that DigiSage will provide a quality of service that exceeds my expectations, just as they have as part of the Resident TECH team over the last decade.
Thank you so much for your business over the years. I wish you all the best of luck. To learn more about DigiSage, please read their message below.
Sincerely,
Karen Herrman
A message from DigiSage
What to Expect
You can expect no changes in service or pricing. Existing rates from Resident TECH will remain as is; there will be no increases in fees or costs whatsoever. Having been close partners with Karen and Resident TECH for nearly ten years, we know the standard of service you are accustomed to. DigiSage aims to provide the same personal and prompt customer support Karen has provided you all along. Your website will not experience any downtime or transition as it will remain where it is and continue to be hosted and supported without any changes. i.e. no changes will be made to usernames, passwords, IP addresses, etc.
The only difference you’ll see is the name Resident TECH will now be DigiSage, Inc. effective immediately. Communications and invoices will come from customercare@digisage.com or one of us personally. We email our invoices 30 days before their due date and typically invoice monthly. We accept credit cards and payments by check. If mailing payment by check, please note the updated address on the invoice.
Karen and Resident TECH were an integral part of DigiSage’s success and we are sad to see her leaving the industry. We wish her all the best as she pursues new challenges in Arizona. Through the years we’ve had the opportunity to provide support and development services for well over half of Resident TECH’s customers. We are looking forward to providing the same level of service to you, her loyal customers, as this was one of her primary concerns.
How to Reach Us
The best way to contact us is by emailing customercare@digisage.com. This ensures you will receive a prompt reply.
You may also contact us by phone at: 608.709.0476
Questions?
We want to make this transition as smooth and worry-free as possible. If you have any questions at all, please reach out to us and we’ll be happy to help.
Thank you for your support of Resident TECH.
We look forward to working with you as DigiSage.
